The lady I was dealing with Tess Lu was the most fantastic person to deal with. she took the time with me and it was very appreciative. Her service was a 12 out of 10. If it wasn’t for her I would’ve never have bought this product from this manufacturer. The quality of the product is fairly high and all pieces were delivered in a wooden box. Nothing was damaged,nothing scratched. The delivery was not good taking a long time,but it arrived in November ordered in September. Not sure of the time for shipping but I kept sending messages to Tess and she answered every one of them. She kept telling me that it will get there don’t worry. I installed the product myself with help from a friend and very happy with the product and the results. I will definitely recommend this to my colleagues. Thank you all and have a Merry Christmas.